Team Leader – Service Department ( Ecoasis)

Ecoasis is Recruiting!

Job Purpose

The Team Leader – Service Department is responsible for leading and coordinating the service operations related to energy systems, including hot water, steam, HVAC, and generator sets. The role ensures that service contracts, maintenance, troubleshooting, and emergency interventions are delivered efficiently, safely, and in line with client expectations, while driving profitability and continuous improvement within the department.

Key Responsibilities

Team & Operations Management

• Supervise and develop service engineers, technicians, and coordinators.
• Plan and allocate resources to ensure timely preventive and corrective maintenance.
• Establish standard operating procedures for servicing energy systems (boilers, chillers, HVAC units, gensets, etc.).
• Ensure compliance with industry standards, safety regulations, and environmental policies.

Customer Service & Relationship Management

• Oversee service contracts, SLAs, and warranty obligations.
• Act as the escalation point for technical and customer issues.
• Build and maintain strong relationships with clients across industrial, commercial, and residential sectors.
• Provide technical support and recommendations to customers regarding upgrades, retrofits, or system optimization.

Financial & Business Development

• Prepare and monitor departmental budgets, including service revenues, costs, and margins.
• Identify and pursue new service business opportunities (maintenance contracts, retrofits, energy efficiency upgrades, spare parts, digital monitoring solutions).
• Identify opportunities for upselling spare parts, retrofits, and energy efficiency solutions.
• Contribute to tender preparation, proposals, and commercial negotiations for service agreements.
• Support the sales team in preparing technical-commercial offers, tenders, and contract negotiations.
• Participate in client presentations and site visits to promote the company’s service capabilities.
• Track and report KPIs to management

Qualifications & Skills

• Degree in Mechanical, Electrical, or Energy Engineering (or related field).
• Minimum [5–10] years of experience in service management, preferably in energy, HVAC, or industrial systems.
• Strong technical knowledge of boilers, chillers, HVAC systems, gensets, and steam/hot water systems.
• Proven leadership, team management, and project coordination skills.
• Excellent communication, negotiation, and customer relationship skills.