Team Leader Back Office

To ensure the full Compliance of the Financial interests of the company and to assist in the effective and efficient operation of the department.

• Provides assistance to all departments for back office related tasks in a timely manner
• Provides staff supervision and training in order for the department to fulfill its responsibilities
• Ensures compliance with the company’s anti-fraud policy by conducting thorough investigations
• Ensures all policies and procedures communicated by the Head of Back Office are implemented and followed accordingly
• Reports to the Head of Back Office for the daily operations.
• Checks KYC documents and activates accounts
• Checks Corporate accounts
• Monitors External and Internal translations
• Creates KPI report to effectively monitor performance of the department
• Creates and updates the Back Office manual according to any changes in procedures
• Communicates in order to create or update KYC procedures along with Compliance Department
• Monitors accounts as per AMLCO reporting guidelines
• Creates and updates Canned responses
• Prepares the Rota to ensure proper coverage of shifts
• Processes and monitors client deposits, investigates and processes client withdrawal requests, and internal/external transfers
• Provides assistance to all departments for back office related tasks in a timely manner
• Provides staff supervision and training in order for the department to fulfil its responsibilities
• Processes and monitors bonus operations
• Ensures compliance with the company’s anti-fraud policy by conducting thorough investigations
• Ensures all policies and procedures communicated by the Head of Back Office are implemented and followed accordingly
• Conducts security checks of clients via telephone, requests additional documentation and communicates with banks and processors
• Assists clients with general finance inquiries
• Updates the Back Office manual according to any changes in procedures
• Provides daily screenshots of payment gateway balances for accounting reconciliation
• Motivates the department in order to optimise performance
• Provides continuous training to new and existing employees
• Carries out any further duties assigned by their line manager