The main purpose of the Team Leader is to oversee the strategic and day-to-day operations of the Customer Portfolio Team with a strong focus on collection management in a manner, which is both sales supportive, minimizes credit losses and maximizes return on accounts receivable investment.

Rogers Capital Finance Ltd is looking for a Team Leader for its Recovery department.

Role & Responsibilities:

• Analyze the performance of client portfolios, identify issues and risky performance and escalate to the risk committee.
• Ensure the close monitoring of monthly customer balance, prepare and review collection statistics and performance.
• Follow closely the course of ageing accounts and determine an action plan for collection.
• Follow up on disputes in a timely manner and work with salesperson and clients to resolve.
• Facilitate bad debt recovery by monitoring potential write-offs and collecting on previous write-offs, and taking legal actions when necessary.
• Coordinate the relationship with attorneys and legal advisors.
• Ensure operations excellence in the delivery of services while regularly benchmarking with international standards and applying best practices.
• Be committed to Excellence and promote efficiency by setting personal example of corporate values.
• Handle complaints received in an effective and timely manner.
• Develop strategies to improve recovery performance and minimize ECL impact.
• Analyze data, monitor performance metrics, and provide regular reports on progress, collections, and projections to management.
• Monitor team performance and overseeing daily operations to meet performance goals

 Your profile:

• Diploma in Management or related field
• At least 3 years’ experience in a supervisory role
• Strong knowledge of applicable industry legislations
  • Experience in Credit , collections and/or Accounts Receivables
  • Strong analytical capabilities and the ability to think outside the box
  • Outgoing personality, result oriented, orderly and excellent team player
  • Demonstrate Team leadership Experience
  • Strong sense of ethics
  • Proactive
  • Problem solver and solution driven