Support Technician
- Mauritius
- Negotiable
- Permanent
- Added 02/05/2024
- Closing 27/05/2024
- Kunal Domah
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Le Warehouse Ltd is looking for a Support Technician responsible to manage troubleshooting IT technical issues, provide timely feedback, service desk support among other duties.
Responsibilities:
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor and maintain computer systems and networks and responding in a timely manner to service issues and requests.
- Take ownership of customer issues reported and see problems through to resolution.
- Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
- Provide on-site desktop/laptop/VOIP Phone support including new hardware setup, imaging, and deployment.
- Provide minor telecom system support including mobile devices, email configurations, and user programming.
- Manage multiple cases at one time.
- Assist with on-boarding and off-boarding of users.
- Ensure work station has desktop/laptop, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment, and software.
- Conduct technology training for new user.
- Talk to users through a series of actions to quickly get to the root of their problem and resolve issues.
- Provide timely and accurate user feedback and following up to ensure the problem is resolved.
- Provide support to the IT team.
- Organize and maintain IT Inventory and assist in the deployment/retirement of hardware, software and licenses as needed.
- Support the roll-out of new applications.
- Conduct briefings, demonstrations and training for end users to enhance system productivity.
- Assist in the development of training coursework and materials.
- Ensure all documented processes are followed to ensure data and assets are protected.
- Assist in developing and documenting improvements to current processes.
- Perform other cognate duties as assigned by supervisor.
Qualifications:
- Bachelor’s degree in related field, 1-3 years of IT support experience with Windows, Apple, and Android devices and Microsoft office tools, and/or industry certification(s).
- Knowledgeable about endpoint protection and associated best practices.
- Proficient with devices, wireless networks, and peripherals such as printers, scanner, etc.
- Experience using Microsoft 365 is a plus.
- Exceptional Customer Service and communication skills, both verbal and written.
- Ability to effectively communicate and provide support over the phone for remote staff and customers.
- Ability to be a flexible, team player and willingness to learn in a fast-paced environment are a must.
- Excellent organizational and follow-up skills with strong attention to detail.
- Holder of a valid Driving License.
Le Warehouse Ltd is an Equal Opportunity Employer and reserves the right to call only the best candidates for an interview.