Support Specialist

We're looking for motivated individuals to join our customer support team! This is an excellent entry-level opportunity where you'll help businesses with their ticketing needs. We provide full training and ongoing support to help you succeed.

What You'll Do:

• Handle customer queries through email, chat, and ticketing systems
• Solve problems related to ticket sales and system issues
• Take detailed notes of client requirements and coordinate with internal teams
• Work with IT team to resolve technical issues and system setups
• Collaborate with administrative team to address client needs
• Create reports using Excel to track tickets and issues
• Follow up on client requests to ensure timely resolution

What We're Looking For:

• SC/HSC/Diploma or certificate qualification
• Excellent English communication skills (written and spoken)
• Good knowledge of Microsoft Office, especially Excel
• Experience with CRM systems (like Jira) is an advantage
• Strong problem-solving and logical thinking abilities
• Detail-oriented with good organizational skills
• Eager to learn and grow in a support role

What We Offer:

• Complete training on all systems and processes
• 3 months of ongoing support during probation period
• Great entry-level opportunity to build your career
• Full-time office position in Industrial Zone, Plaine Lauzun
• 5 day work week with Monday to Saturday schedule (UK hours: 12:30 PM to 9:00 PM local time)
• Supportive team environment

Perfect For: Recent graduates or those starting their career in customer support with growth opportunities.

Ready to help businesses succeed? Apply today!