Supplier Enablement Specialist

Job title

Supplier Enablement Specialist

Company

Cobalt Ridge Ltd

Employer

Cobalt Ridge Ltd is a newly established support services Company that has been formed to better support and strengthen our long-standing Mauritian based business as well as other global finance operations across our Enterprise.

The role

The Supplier Enablement Specialist is responsible for onboarding, enabling, and supporting suppliers across Coupa enablement channels, including the Coupa Supplier Portal (CSP), cXML, and the Coupa Supplier Actionable Notifications (SAN) network. This role drives supplier adoption of automated invoicing solutions and ensures suppliers are enabled on the appropriate channel based on volume, complexity, and procurement strategy.

Success in this role is measured by supplier connectivity, active electronic invoicing adoption (CSP and cXML), effective SAN usage where other options are not viable, and the timely resolution of supplier inquiries related to Coupa setup. The role partners closely with procurement category managers, buyers, and stakeholders to embed supplier enablement early in the procurement lifecycle.

Key responsibilities

Supplier Enablement & Adoption

• Onboard and enable suppliers across Coupa channels, including CSP, cXML, and SAN
• Assess suppliers to determine the most appropriate enablement method based on spend, transaction volume, and technical capability
• Actively monitor and manage the supplier pipeline to identify which suppliers should be enabled on cXML versus CSP or SAN
• Drive supplier adoption of automated invoicing, with a focus on cXML and CSP where viable

cXML & SAN Enablement Strategy

• Own supplier cXML adoption, including onboarding coordination, validation, and ongoing monitoring
• Partner with procurement category managers to align supplier enablement with cXML strategy and sourcing outcomes
• Ensure SAN adoption for suppliers where cXML and CSP are not viable options
• Track enablement status and effectiveness across all supplier connectivity methods

Supplier Support & Issue Resolution

• Serve as the primary point of contact for supplier inquiries related to Coupa setup, access, and invoicing
• Troubleshoot CSP, cXML, and SAN-related issues, escalating technical matters as needed
• Maintain clear communication with suppliers throughout issue resolution to ensure timely outcomes

Enablement, Training & White-Glove Support

• Deliver virtual supplier trainings covering CSP, cXML, and SAN processes
• Develop and maintain enablement materials, including videos, job aids, and FAQs
• Provide white-glove onboarding and personalized support for strategic and high-impact suppliers

Cross-Functional Collaboration & Metrics

• Partner with buyers and category managers to introduce supplier enablement early in sourcing and procurement activities
• Track and report on supplier adoption metrics, including:
• CSP and cXML connectivity
• Active electronic invoicing
• SAN usage where applicable
• Identify trends and opportunities to improve supplier experience and automation rates
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Experience and Qualifications

Qualifications

• 2–5 years of experience in supplier enablement, procurement operations, AP/AR, or systems onboarding
• Experience supporting external suppliers or customers in a system or portal environment
• Hands-on experience with Coupa, Coupa Supplier Portal (CSP), or similar procurement platforms preferred
• Experience with cXML, EDI, or electronic invoicing integrations strongly preferred
• Demonstrated ability to influence suppliers and internal stakeholders to adopt automated solutions

Preferred Experience

• Direct experience enabling suppliers via cXML or EDI
• Experience managing SAN or email-based invoicing solutions
• Familiarity with procurement, sourcing, and category management workflows
• Experience creating training content or supplier enablement materials

Key Competencies

Skills & Competencies

• Supplier relationship management and stakeholder communication
• cXML and electronic invoicing enablement understanding
• Problem-solving and system troubleshooting
• Strong organizational skills with the ability to manage multiple enablement paths
• Metrics-driven mindset with attention to process optimization

Reporting to

Vendor MDM Lead