Supervisor, Riva

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all our customers, with the key aim of retaining and attracting customers.

Key Duties and Responsibilities

• Reports to the Assistant Restaurant Manager and directly supervises trains and monitors the performance of the subordinate F&B positions assigned to his/ her workstation – Deli Agents
• Ensures that all tables within his/ her section are set on time with the appropriate China, silverware, glassware and linen.
• Assist subordinate staff in setting tables in cases of time constraints or temporary personnel shortages.
• Mentors, develops and provides on-the-job training to new recruits to improve their current performance allowing them to gain skills and abilities for future advancement.
• Restock and organize merchandise on the sales floor; Resolve customer complaints and issues in a timely and professional manner. Skills and Qualifications.
• Dealing with customer complaints and refunds and involving management as needed; Informing clients of promotions and recommending products; Building a rapport ...
• Ensure customer satisfaction and resolve any customer complaints; Manage and train store staff; Monitor inventory levels and manage inventory ordering; Ensure ...
• Responsible for notifying the Restaurant Manager of any cases of disciplinary actions or poor performance.
• kindly answer to any questions they may have regarding Retails items and/or beverages.
• Constantly observes his assigned area for demanding or "difficult" guests and works in a positive and polite manner to resolve problems.
• Ensures that the highest quality of food and service are offered to guests all the time.
• Resolve customer complaints regarding food service.
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of beverage items food, equipment, small ware and report shortages to the management.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Answering customer questions related to merchandise and store policies · Recommending products or services based on customer needs.
• As a retail salesperson, you'll guide customers through the shopping process, from the initial greeting to the final purchase. By providing insight and support,
• Develop equipment maintenance schedules and arrange for repairs.
• Present bills and accept payments.
• Takes specific food requirements from guests and communicate it promptly to the kitchen chef.
• Attend to meeting and training when requested.
• Keep his section clean and tidy.
• Able to work as a team (give some help to a colleague in a different area or restaurant for example) and to be proud of what you do.
• Able to do all kinds of coffee and tea respecting procedures and protocols.
• Bring back, collect and store linen.
• Collect special orderings.
• General cleanliness of the restaurant.
• Polishing and store equipment; tidy up restaurant before closing.

About You

The ideal candidate should have at least a high school certificate or equivalent and a minimum 2 years of restaurant managerial experience as a Head Waiter / Chef de Rang. The candidate should have a strong managerial skills and ability to work in a multicultural environment. The candidate must be fluent in written and spoken English and French.