Supervisor - Comptoire at Le Suffren Hotel & Marina

Oversees daily coffee shop operations, supervises staff, ensures quality service and product presentation, manages stock, and maintains a cozy, luxury guest experience.

Key Responsibilities

Operations & Service

• Supervise daily operations of the comptoir to ensure efficiency and consistency.

• Oversee preparation and presentation of all items being served to customers

• Ensure cleanliness, organization, and hygiene standards are maintained at all times.

• Handle customer inquiries and resolve complaints in a professional manner.

Team Leadership

• Supervise, guide, and motivate team members to deliver excellent service.

• Organize staff schedules and assign daily tasks.

• Provide training and ongoing coaching to maintain high service standards.

Customer Experience

• Ensure all guests receive warm, attentive, and personalized service.

• Promote upselling of products and special promotions.

Inventory & Administration

• Monitor stock levels and assist with ordering supplies.

• Ensure proper handling of cash and POS transactions.

• Control wastage and support cost efficiency.

Compliance & Standards

• Ensure compliance with food safety, hygiene, and health regulations.

• Maintain the outlet in line with brand standards and company policies.

• Support management in achieving revenue and customer satisfaction targets.

Qualifications & Skills

• Previous experience as Supervisor, Team Leader, or Senior Barista in a café, coffee shop, or F&B outlet.

• Strong leadership, communication, and organizational skills.

• Customer-focused with a passion for hospitality.

• Ability to multitask and work under pressure in a fast-paced environment.

• Professional, well-groomed, and service-oriented.

Education & Experience

• Minimum high school certificate (hospitality or F&B certification is an advantage).

• 2–3 years of F&B or café/coffee shop experience, with at least 1 year in a supervisory or team-leading role.