Supervisor – Client Administration (2528-SUP)

Our client is seeking to recruit a Supervisor - Client Administration who will be report to the Manager-Client Administration. The incumbent will assist the Manager in contributing to the growth within the division.

Responsibilities:

• Establishment of new entities.
• Attend to correspondence within 48 hours.
• Quality of work provided to clients must be accurate and complete.
• All complaints must be attended within 24 hours.
• Attend at least 1 technical training to upskill in field of specialty.
• Increase business knowledge of the team/ department by organising client business review sessions.
• Outstanding list submitted to Manager every Friday (soft skills) planning &management of workload).
• Annexures submitted to direct reporting line within 2 weeks from receipt of WIP following implementation of Timesheet /Issuance of invoice.
• Documents are properly updated on Sharepoint at all times.
• Annual Client risk scoring sheet is competed by 30th June every year and maintained on file.
• Statutory filings under your portfolio are done within prescribed timeframe as required by the local Authorities.
• Timesheet appropriately recorded in billable tasks on NavOne.
• Coaching of subordinates.
• Nurturing and monitoring client satisfaction.

Profile:

• Degree holder or ICSA qualified.
• Three years relevant experience.
• Fluent in oral and written English and French.
• Dynamic, committed and proactive.
• Able to work under pressure with tight deadlines.
• Strong interpersonal and communication skills are essential.
• Good team player, with strong customer service drive.