Student Engagement and Enhancement Data Analyst

The post holder will support the daily operations of quality assurance and enhancement, coordinating and ensuring the effective delivery and dissemination of academic quality and standards data.

Applicants are also requested to complete an application form which is available in the following link:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

JOB DESCRIPTION

Job Title:              Student Engagement & Enhancement Data Analyst

Campus:               Mauritius

Contract Terms:   Permanent

Line Manager:      Head of Academic & Quality Enhancement

Employer:             Middlesex University Mauritius Branch Campus (Middlesex International Mauritius Ltd)

Overall Purpose:

The post holder will  provide day-to-day support for the  operation of  quality assurance and

Enhancement  with  particular  responsibility  for providing  co-ordinating  and  the  effective

delivery   and   dissemination   of  data  and information   related  to  academic  quality  and

standards.

Principal Duties:

1. Co-ordinating and supporting the effective collection, delivery and distribution of required University datasets and information across the University, to include student feedback data, student performance data, HEC (Higher Education Commission) data return and other KPIs etc.
   1. Responding appropriately, and with direction, to requirements for the provision of information and data established by external bodies such as HEC and the QAA (Quality Assurance Authority), re-designing processes as necessary.
   2. Designing, producing and manipulating Tableau dashboards and datasets in response to university ongoing requirements and ad-hoc requests from colleagues across the university, which could include data collection, data analysis, report compilation etc.
   3. Managing programme and module survey feedback processes within the University, including survey set up, sample upload and results analysis, using a range of survey platforms.
   4. Acting as first point of contact for colleagues across the university with respect to their delivery of required data and their enquiries about datasets, student feedback surveys, student performance etc. This will involve working effectively with colleagues to design user-friendly templates, to establish and monitor timetables for delivery and to address any delivery issues with the support of line management or other senior colleagues.

1. Providing support, advice, information and guidance to colleagues across the university with regard to queries relating to all University datasets and KPIs. Managing publication of relevant guidance and student survey content on the appropriate webpages.
2. Understanding and analysing engagement and performance data to provide support for the relevant campus engagement analytics forum.
3. Providing support to the Head of Academic & Quality Enhancement and Head of Student Administration on student engagement activity in relation to all student surveys.

1. Providing support for the University in its preparations for any external audits as required.

1. Undertake student records systems testing and act as the specialist point of contact for business data activity and projects. Supporting the provision of student engagement and performance data for academic staff.

1. Ensure any personal information is kept and distributed in line with the General Data Protection Regulations (GDPR), Middlesex University Acceptable Use Policy, Middlesex University Academic Regulations and other local regulations.

1. The postholder will actively follow Middlesex University policies, including Equality & Diversity Policies.
2. Undertaking other duties as requested by the Academic Director. (The post holder will be expected to be flexible in their approach to work in order to fully contribute to the team and provide assistance to other members of the team at peak workload times).

PERSON SPECIFICATION

Your supporting statement on your application form will be assessed to see how you meet each of the following criteria

SELECTION CRITERIA:

Education / Qualifications

Essential:       A good honours degree or equivalent experience

Experience

Essential:       At least two years’ experience of providing high level administrative coordination and management information.

Desirable:       Relevant experience in Higher Education of using and manipulating data to improve academic provision.

Knowledge

Essential:       Knowledge of manipulating and analysing complex datasets.

Skills

Essential:       Excellent IT skills with an advanced knowledge of Microsoft Office, in particular Advanced Excel and experience in using business intelligence tools such as Tableau.

Good numeracy skills with the ability to present data accurately and clearly, interpret data and manipulate spreadsheets.

Ability to complete data collection, analyse, and compile reports on the findings.

Ability to understand and explain data requirements related to academic programmes, to a variety of audiences.

Excellent organisational skills, the ability to prioritise work and work unsupervised to meet demanding deadlines.

Ability to multi-task and to maintain a focus on key issues. Ability to review and improve data processes.

Ability to initiate and maintain effective and collegial working relationships at all levels across the university.

Desirable:      Ability to use python, R and statical software packages to aide in the data collection, analysis and reporting.

Equality Diversity and Inclusion

Essential:       Demonstrable commitment to fairness and the principles of equality and inclusion