Spa and F&B Coordinator
- Mauritius
- Negotiable
- Permanent
- Added 15/09/2025
- Closing 15/10/2025
- Drivesh Jugoo
We are looking for a Spa and F&B Coordinator
Responsibility:
- Answer all reservations telephone calls and e-mails related to the hotels’ restaurants and spa bookings, in a friendly & timely manner
- Make the restaurants and spa reservations for the guests depending on their requirements and available options
- Be able to provide correct and timely information to guests calling
- Assist and advise guests who may be choosing from a variety of reservations options
- Actively upselling and advising guests on any promotions or special events in the restaurants or spa
- Correctly managing and communicating the restaurant and spa bookings to avoid any over booking or miss any booking
- Correctly entering the reservations on the reservation system , clearly mentioning any preferences or special requirements of the guest
- Be able to sort out any issues arising from the reservations
- Answer any queries from the guests on the different restaurants of the group or spa
- Provide support to guests who want to cancel or reschedule their reservations
- Any other cognate duties as delegated.
Qualifications:
- Higher School Certificate or any equivalent qualifications
- Experience working in sales or public relations, preferably in the hospitality or travel industries
- Customer service experience
- Dazzling telephone and communication skills
- Clear verbal and written communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Strong computer proficiency
- Impressive time management and organizational skills
- Attention to details
- Ability to listen effectively and resolve any issues
