Spa Therapist

To perform professional Spa treatments providing uncompromised attention to guest service. Provide high standards of efficiency, professionalism, conduct and customer care. Maximizing all sales opportunities and revenues through spa visits and consultations.

• Actively participates in the provision of excellent service to guests.
• Maximises bookings, whilst ensuring that each guest receives the highest standard of care and attention at all times, and encouraging them to return.
• Maintains a high profile with guests, advises them on the various Spa tariff, packages and treatment programs.
• Ensure guest satisfaction at all times by ensuring that safety and service are always the Spa’s first priority.
• Converses with guests to obtain feedback and suggestions for improvement.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Spa Manager and/or Lead Spa Therapist.
• Promotes Spa facilities at every opportunity.
• Participates in promotional activity on behalf of the Spa when required, demonstrating the services offered by the Spa.
• Actively participates in the establishment of LUX* Resorts as a leading Spa brand and ensures its expansion on the Market.
• Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and checklists, and with Management instructions.
• Ensures that all treatment procedures are correctly carried out.
• Double-checks guest information prior to treatment or any other Spa services to confirm guest requirements, preferences and/or allergies to any products.
• Complies with all SOP(s) whilst monitoring their professional execution.
• Maintains a detailed knowledge of the products used in the Spa and any other retail items, and keeps up to date with any new products and treatment in regard to the Spa industry.
• Follows and carries out Housekeeping Rules as stated in the Manual, ensuring the treatment room is kept clean and tidy at all times.
• Ensures the smooth day-to-day running of the treatment area and oversees that SOP(s) are maintained at all times.
• Complies with grooming and hygiene, and with safety regulations at all times.
• Maintains a detailed knowledge of the SOP(s) of all treatments offered and undertaken by the Spa.
• Ensures that the necessary duties in terms of opening and closing of the Spa, including responsibility, cleanliness, and presentation of assigned Spa zone, are carried out accordingly.
• Abides to punctuality rules and regulations at all times, arriving at the Spa prepared and ready for work, and remains in the Spa during working hours.
• Assists the Spa Manager in providing on-the-job training and coaching sessions in order to develop knowledge and competencies of co-workers.
• Assists co-workers and superiors in ensuring the daily/weekly/monthly team communication meetings are effective and ascertain that set objectives are put into action.
• Works as a Team Member, by assisting other Team Members wherever and whenever possible, as well as working on your own initiative.
• Keeps aware of all organizational charts within LUX* Resorts.
• Ensures that treatment room displays are replenished and correctly displayed.
• Informs the Spa Manager and/or Lead Spa Therapist of any medical conditions or behaviour of guests that is unusual or causes concern.
• Undertakes any other relevant duties as requested by superiors.
• Achieves retail and therapy sales targets through recommendations.
• Maximises every sales opportunity to achieve sales target.
• Attends and participates in daily/weekly/monthly team communication meetings and implements discussed objective and action plans.
• Serves as a catalyst to other Departments within the Hotel and LUX* Resorts to facilitate a comprehensive understanding of the Spa and its benefits to guests.
• Liaises closely with the Lead Spa Therapist and Lead/Spa Coordinator.