Service Manager (2528-SMGR)

Our client, in the automotive industry is looking for a dynamic and experienced professional for the post of Service Manager to join its growing team.

The incumbent will oversee the service department operations, ensuring top-quality maintenance and repair services while delivering exceptional customer experiences. This is a key leadership position for someone who thrives in a fast-paced environment and is committed to driving performance and team development.

Responsibilities:

• Manage daily operations of the service department.
• Lead, coach, and mentor service technicians and support staff.
• Ensure compliance with manufacturer and company standards.
• Maintain high levels of customer satisfaction and retention.
• Develop and track service KPIs and efficiency metrics.
• Oversee parts ordering and inventory control.
• Handle budgeting and department forecasting.

Profile:

• Bachelor's or Master's degree in Engineering (Mechanical, Automotive, or related field).
• Minimum 10 years of experience in automotive service management.
• Proven leadership and team management skills.
• Strong understanding of diagnostics, service systems, and workshop technologies.
• Excellent communication and customer service abilities.
• Proficiency with service software and reporting tools.