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Service Manager (2528-SMGR)

  • Port Louis
  • Negotiable
  • Permanent
  • Added 09/07/2025 
  • Closing 08/08/2025
  • Human resources
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Our client, in the automotive industry is looking for a dynamic and experienced professional for the post of Service Manager to join its growing team.

 

The incumbent will oversee the service department operations, ensuring top-quality maintenance and repair services while delivering exceptional customer experiences. This is a key leadership position for someone who thrives in a fast-paced environment and is committed to driving performance and team development.
Responsibilities:

  • Manage daily operations of the service department.
  • Lead, coach, and mentor service technicians and support staff.
  • Ensure compliance with manufacturer and company standards.
  • Maintain high levels of customer satisfaction and retention.
  • Develop and track service KPIs and efficiency metrics.
  • Oversee parts ordering and inventory control.
  • Handle budgeting and department forecasting.
Profile:

  • Bachelor's or Master's degree in Engineering (Mechanical, Automotive, or related field).
  • Minimum 10 years of experience in automotive service management.
  • Proven leadership and team management skills.
  • Strong understanding of diagnostics, service systems, and workshop technologies.
  • Excellent communication and customer service abilities.
  • Proficiency with service software and reporting tools.

Alentaris Recruitment Ltd

Alentaris Recruitment Ltd

 

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