Service Coordinator Officer

One of our Client is looking for a Service Coordinator Officer to ensure customer satisfaction, resolve inquiries and foster long-term loyalty.

Key Responsibilities

• Assessing the service needs of clients and linking to the appropriate resources
• Ensure Synergy between clients
• Respond to any issues occur during delivery of service
• Monitor the services being provided
• Evaluate the quality of service
• Investigate and resolve customer issues and recommendations.

Requirements

• Higher School Certificate
• Minimum 1 year experience in Customer Service/ Call Centre
• Ready to work on Shift Rotation, Weekends and Public Holidays
• Ability to multitask
• IT Literate and apt to work on CRM