Service Advisor - Workshop Automoto

Emcar Group is hiring an experienced and dedicated Service Advisor for Workshop Automoto (Bell Village)

Job Responsibilities:

• Undertake an efficient and personalized reception of customer motorcycles
• Forward Check List to Administrative Assistant for creation of a Job Card and integration into the Workshop’s overall planning.
• Provide technical feedback and communicate expected job completion targets to customers.
• Distribute the planned work to Mechanics on the floor and according to set priority status.
• Act as the primary liaison and point of contact for customers
• Is responsible for maintaining excellent communications and relations between customers and Emcar and handle customer complaints to his level.
• Disseminate all information obtained at the meeting out to all relevant stakeholders.
• Oversee the status of all work in progress and coordinates all jobs to achieve optimal levels of productivity and efficient and effective flow of process.
• Provide the company’s internal and external customers with an excellent customer service at all times.
• Deal promptly with customer complaints
• Conduct all administrative duties attached to the job.
• Assist at Reception Counter of Workshop.
• Responsible of conducting warranty claims and recall campaign related reports and duties.
• Liaise with Motor Surveyors and insurance companies for follow up on motorcycles which had accident and need to be repaired.
• Handle all necessary reports asked by management as and when required.
• Invoicing of all jobs related to his duties.
• Liaise with Spare Parts department for follow up of proper delivery of parts to workshop in a timely manner.

Qualification & Experience:

• HSC or equivalent
• Minimum Certificate or any other technical and mechanical relevant qualification will constitute a definitive advantage
• Previous experience in a similar position will constitute a definitive advantage
• Knowledge of SAP software
• Excellent communication skills both in English and French
• Effective listening and problem solving skills
• Ability to work under pressure and meet tight deadlines
• Passionate about motorcycles
• Valid driving license (motorcycle) is a must
• Clean Certificate of Character is a must