Service Advisor

You ensure excellent customer experience and you are the key link between customers and the workshop - welcoming clients, recording service requests, coordinating jobs, and ensuring vehicles are delivered with care, precision, and excellent customer experience.

Universal Motors Ltd is a leading automotive dealership representing multiple vehicle brands in Mauritius. We sell new cars and provide comprehensive aftersales, maintenance, and diagnostic solutions for multiple vehicle brands through a team that values professionalism, precision, and customer care.

Key Responsibilities

• Welcome customers and record service requests accurately
• Open job cards, prepare estimates, and obtain approvals
• Coordinate daily work schedules with technicians and the parts team
• Communicate updates to customers clearly and promptly
• Conduct quality checks before vehicle delivery
• Support invoicing team, maintain organized service records, etc.
• Contribute to a smooth, efficient, and customer-focused workshop flow

Requirements

• Very fluent in French and English
• Excellent communication and interpersonal skills
• Organized, detail-oriented, and composed under pressure
• Positive team spirit and customer-oriented attitude
• Basic automotive knowledge or willingness to learn
• Proficient in Microsoft Word, Excel, and Email
• 1-2 years experience in customer service or automotive role preferred
• Valid driving licence