Sales Operations Executive

He/She shall be responsible for managing sales tools, maintaining accurate sales records, preparing reports, coordinating with cross-functional teams, and assisting in forecasting and planning activities.

Key Responsibilities

• Sales Forecasting – Consolidate and validate monthly/annual forecasts; challenge assumptions with data and insights.

• Sales Reporting – Maintain centralised sales database; deliver accurate daily/weekly/monthly reports to leadership.

• Contribution & Margin Analysis – Track product/segment performance; analyse variances and recommend corrective actions.

• Pricing & Discounts – Ensure accurate price lists, ERP updates, and compliance with discount/rebate approvals.

• Budget & Strategic Planning – Provide detailed sales and market analysis for annual budgets and 3-year plans.

• CRM & Pipeline Management – Oversee opportunity data accuracy; link pipeline to forecasts; coordinate reviews.

• Order Processing – Supervise sales admin team to ensure timely and accurate order entry, invoicing, and credit clearance.

• Cross-Functional Coordination – Act as liaison between Sales, Supply Chain, Finance, and Production for smooth execution.

• Market Intelligence – Gather competitor pricing, market trends, and customer insights; provide timely updates.

• Key Account Support – Deliver detailed account performance data to aid negotiations and retention.

• Sales Incentives – Provide accurate performance data for incentive calculations.

• Audit & SOP Compliance – Assist in audits; maintain and update sales SOPs to ensure compliance.

• Commercial Projects – Support ERP upgrades, process automation, and new product launch readiness.

• Ad Hoc Tasks – Undertake additional responsibilities as assigned by senior management.

• Training & Team Development – Foster accountability, collaboration, and positive team culture; support training initiatives.

• Safety / Health / Environment / Quality (SHEQ) – Comply with SHEQ procedures; report incidents; proactively improve practices.

• Analytical Perspective – Apply strong analytical skills to interpret complex sales data, identify trends, and provide actionable insights for decision-making.

Core Competencies

• Accountable – Take ownership, deliver commitments, and act responsibly without shifting blame.

• Passionate – Represent the organisation positively, embody values, and drive brand awareness.

• Agile – Adapt quickly, innovate, and embrace change with resilience and openness.

• Innovative – Think creatively, identify opportunities, and implement new solutions to drive progress.

• Analytical – Demonstrate critical thinking, data-driven decision-making, and the ability to translate numbers into strategy.