Sales Manager – Laboratory Cluster
- Port Louis
- Negotiable
- Permanent
- Added 09/06/2025
- Closing 22/06/2025
- Bianca BEGUE
Job Summary: To grow assigned portfolios by devising effective strategies. To lead and motivate the Sales team in view of achieving the departmental objectives. To ensure full compliance to regulatory, suppliers’ and customers’ code of conduct and requirements.
Company Overview:
Ducray Lenoir is a leading healthcare provider known for delivering high-quality pharmaceutical and medical products and solutions. As we continue our growth and innovation journey, we are seeking a talented Medical Representative to join our team and contribute to our success.
Key Responsibilities:
Sales and Profitability:
- Establish sales objectives by forecasting and developing monthly and annual sales targets for the team and individual sales professionals.
- Meet with potential clients and grow long-lasting relationships by understanding their needs.
- Oversee the sales team to ensure departmental sales targets and GP margin are met by holding weekly/ daily follow-up meetings with team to set objectives for the week/day and monitor progress regularly.
- Manage week-end and month-end close processes to ensure that the Yearly Sales target is achieved by maintaining an overall GP margin as per guidelines provided by the company’s board of directors.
- Provide technical information to customers, as and when required.
- Ensure Sales team is constantly building its network and able to pre-work tender specifications and requirements with Key accounts.
- Attend industry events and conferences to generate new business leads.
Customer and Market:
- Ensure customers complaints are resolved/ attended to within 24 Hrs.
- Actively participate in the resolution of customer complaints and ensures follow up actions are taken to prevent recurrence.
- Maximise Ducray Lenoir products and service range in customer portfolio by constantly introducing new products and solutions to customers
- Quality;
- Show commitment to delivering results in accordance to our quality policy.
- Foster mutually beneficial internal customer-supplier relationships to create common synergies in the quality chain.
- Ensure regular visits and close relationship with customers.
- Closely monitor market dynamics and advise on new products and service development.
- Develop and execute business plans according to market dynamics.
Stock:
- Constantly monitor Stock of recurrent selling products to ensure no “out of stock” situation.
- Monitor ordering level of items to avoid holding stocks of items having less than 1 year of shelf-life.
- Prepare and update action plan for stock items which are on shelf for more than six months.
Debtors:
- Follow-up with Sales team and assist finance department for collection of all receivables within defined limits. (90 days)
- Ensure all Store Forms are signed immediately after final delivery of products.
Suppliers
- Ensure all distributorship agreements are signed and renewed as and when required.
- Prepare presentations prior to all suppliers’ meetings.
- Attend all suppliers’ meetings together with the respective sales teams.
- Ensure readiness for any suppliers’ audit.
Human Capital
- Manage, coach and motivate the sales team to improve their skills, ensure they achieve a high professional standard.
- Identify knowledge gaps within the team and together with HR department, develop a plan to close same.
Competition:
- Report regularly on competitors’ new products and initiatives.
- Benchmark our product range compared to competitors’ products.
Standards:
- Create a customer centric culture within the department.
- Ensure all Ducray Lenoir Standards, ethics, agreement, policies and procedures are adhered to.
- Ensure full compliance to regulatory, and to suppliers’ requirements.
- Maintain and comply with all Safety & Health and ISO 9001 Quality Management Standards.
(1) Reporting:
- Submit to the General Manager
- On a Monthly Basis:
- feedback on sales visits conducted by Sales team and market information.
- % Of success on leads generated from sales visits.
- Achieved v/s budgeted sales variance analysis and justification.
- Customer complaints analysis (if any).
- On a quarterly basis:
- Hit rate analysis on tender / quote.
- Market Intelligence.
Requirements:
Education: Bachelor’s degree Holders.
Experience: Minimum 5–7 years of sales experience.
Industry Knowledge: Strong understanding of laboratory workflows, research applications, and customer segments.
Sales Skills: Proven track record of achieving sales targets and managing key accounts.
Communication: Excellent verbal and written communication skills; ability to present technical products effectively.
Team Management: Experience in leading or mentoring a sales team is an advantage.
Management reserves the right to call only the most suitable candidates for an interview and may choose not to make any appointment as a result of this advertisement.