Sales Executive - Laboratory Equipment

Responsible for promoting products, managing client relationships, securing sales, ensuring customer satisfaction and achievement of sales budget.

Operational Efficiency

• Develop business opportunities by identifying and acquiring new clients.
• Expand supplier base through successful professional networking.
• Schedules weekly meetings, plans client visits, and manages follow-ups.
• Conducts meetings using brochures, laptops, conferences, and Teams with both clients and suppliers.
• Acts as the main point of contact between suppliers and clients in both public and private sectors.
• Coordinates with Sales Support to follow up on orders.
• Follows up with clients regarding orders, negotiates with suppliers, and keeps clients informed on delivery status and delays.
• Ensure that Sales Support team coordinate with the Clearing/Store Department to ensure timely delivery, whether directly from customs or from the warehouse.
• Collaborates with Aftersales to brief staff on upcoming projects and deliveries and assists with installation.
• Ensures that warranty and commissioning documents are signed as and when required.
• Conducts training sessions for clients on equipment usage and testing, when required.

Revenue Generation

• Track and follow up on quarterly sales targets in line with the Sales budget.
• Monitors performance across Q1 to Q4, with a strong focus on achieving quarterly goals.
• Follow up on orders and ensures deliveries to clients.
• Worked closely with the Managing Director and COO-Projects; regularly requesting meetings for project updates.
• Demonstrates confidence and effectiveness in handling clients, including challenging situations, with minimal need for intervention from the MD and COO-Projects.
• Involves the MD and COO –in all projects exceeding MUR 5M.
• Maintains effective communication with the MD regarding projects.

Customer Experience

• Maintains strong client relationships and is active on LinkedIn, connected with professionals in the engineering and scientific community.
• Manages client visits and maintains a portfolio centred around Key Accounts.
• Handle customer complaints within defined deadline, ensure that we have replied to client within 24 hours from receipt of complaints.
• Visit Suppliers’ Fairs to meet suppliers and develop new partnerships.

Qualifications & Experience

• Tertiary qualification in science, engineering or related fields.
• Experience with sales or application of complex chemical instrumentation (e.g., GC-MS, LC-MS, etc.) would be an advantage.

Skills and Competencies:

• Oriented towards marketing and sales strategies with a strong client-focused approach.
• Extroverted and proactive, regularly engaging with clients in the field to develop business opportunities.
• Demonstrates influence and persuasiveness in building relationships and driving sales.
• Communicates clearly and effectively, providing clients and colleagues with accurate information to support informed purchasing decisions.
• Handles conflict constructively, turning challenging situations into opportunities for solutions and improved collaboration.
• Understands customer needs and ensures timely, relevant, and accurate responses and solutions.
• Plans and prioritizes work effectively, accurately estimating time and resources needed to achieve objectives.
• Demonstrates integrity and sound business ethics, taking appropriate action when issues arise.
• Delivers on commitments and complies with company policies, procedures, and standards.
• Open-minded and receptive to new ideas, approaches, and perspectives to continuously improve performance.
• Builds and maintains strong relationships with suppliers and customers.
• Fluent in French and English, both written and spoken.

Management reserves the right to call only the most suitable candidates for an interview and may choose not to make any appointment as a result of this advertisement.