SERVICE COORDINATOR

As a Service coordinator, you will be responsible for supporting the sales team, handling administrative tasks, and managing the daily planning of our Operators through excellent customer service and product knowledge.X

He/She will have the following responsibilities:

✓ Draw up and send quotations, pro-forma invoices, contracts, renewal letters and follow up of same.

✓ Update control sheets with new contracts, renewal, treatment report form, job sheets and planning of job teams.

✓ Liaise with Operators team and manage planning to ensure timely service.

✓ Contact customers and arrange appointments and or rescheduling to ensure timely service to customers.

✓ Update and prepare times sheets of PCO, bonus allowance and submit to HR department.

✓ Maintain client database.

✓ Liaise with Finance Department for delivery of consumables to PCO / billing etc.

✓ Maintain sales records and prepare sales report upon request.

✓ Provide secretarial support to the departmental Manager.

✓ Debtor management.

✓ GPS monitoring.

QUALIFICATIONS & SKILLS

- Higher School Certificate holder or equivalent.

- At least 2 years of working experience in sales/back office/Pest control.

- Be customer-oriented, proactive, dynamic, result oriented and good organization skills.

- Fluent in English and French (oral and written).

- Ability to work under pressure and respect tight deadlines in a fast paced environment.

- I.T proficient (knowledge of SAGE or any ERP would be an advantage).