Revenue Manager

Are you a commercially driven hospitality professional with a passion for revenue, reservations, and MICE? Join Holiday Inn Mauritius to lead our Reservations and Groups function, driving occupancy, ADR, and guest satisfaction across individual and group segments.

What You’ll Do:

1. Revenue, Reservations & MICE Leadership

• Lead the Reservations and MICE teams to convert enquiries into confirmed and profitable business.

• Manage group bookings, room blocks, pricing strategies, and inventory to maximise revenue.

• Oversee daily demand management, pick-up trends, and market performance analytics.

• Ensure accurate use of Opera PMS, Sales & Catering systems, and adherence to brand standards.

• Review tentative bookings, pipeline opportunities, and approve business aligned with operational capacity.

• Prepare Banqueting Event Orders (BEOs) and coordinate weekly operations meetings with relevant departments.

• Collaborate with Sales, F&B, Front Office, Finance, Revenue, and Operations to align strategy and execution.

2. Customer Experience & Service Excellence

• Ensure all guest and client interactions are handled professionally and promptly.

• Monitor guest feedback and implement corrective actions to maintain high satisfaction scores.

• Maintain systems for guest preferences to deliver personalised experiences.

• Support VIP arrangements, special requests, and service recovery initiatives.

3. People Management & Development

• Coach, train, and develop the Reservations & MICE teams to drive performance and service excellence.

• Conduct performance reviews, KPIs, and appraisals on time.

• Foster a positive, collaborative, and engaging work environment.

• Manage team scheduling, workflow, and adherence to health & safety standards.

4. Commercial & Financial Performance

• Monitor REVPAR, ADR, occupancy, and group pick-up performance.

• Support annual budgeting, rate loading, and financial compliance.

• Drive market share growth in collaboration with Sales and Revenue Managers.

5. Quality Assurance & Compliance

• Ensure adherence to IHG brand standards, operating procedures, and information security protocols.

• Maintain data accuracy for reservations, segmentation, and guest profiles.

• Conduct audits, recommend process improvements, and ensure departmental compliance with policies.

Required Experience

• 3–5+ years’ experience in hotel revenue management, reservations management, or a similar commercial role
• Proven experience in forecasting, budgeting, and demand analysis
• Experience managing group and transient segmentation.
• Previous experience leading or overseeing a reservation team.
• Experience in branded hotel environments (e.g., IHG, Marriott, Hilton) advantageous.
• Strong understanding of distribution strategy, OTAs, and channel management