Retail Operations Team Leader

Retail Operations Team Leader

Key Responsibilities

• Formulates, directs and coordinates marketing and omnichannel activities and policies to promote products and services in order to increase the brand awareness, drive in-store traffic and thus increase sales and profitability.
• Makes sure that purchases and stocks are at an optimum level.
• Makes sure that margins and prices of products follow Grays and International recommendations.
• Provides leadership to the Retail team by motivating and developing a strong team that will provide exceptional customer service and exceed sales targets through regular appraisal, mentoring, training and personal development.
• Acts in the best interest of the company by taking responsibility for decision-making and entrepreneurship when the opportunity presents itself.
• Maintains a personal presence that reflects the role within the company and continues to develop her own professional and technical knowledge, personal and professional networks.
• Keeps abreast of market trends and competition, and analyses business activity.
• Is responsible for all Store Supervisors’ development on management skills, communication, staff recruitment and team coaching.
• Leads new projects, new brands launches and new shops openings or renovations.

Marketing and Strategic Operations

• Identifies, develops, and evaluates marketing and merchandising strategies, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
• Develops adapted tools to implement the strategies, ensures all communication objectives are clearly and effectively linked back into the brand objectives (Digital, Direct Marketing, CRM, Media, Events and PR).

Sales & Procurement

• Ensures that sales and profit targets set per outlet are reached and that all shops are performing to maximum potential.
• Analyses sales and stock activities and decides on relevant action plans to optimize purchases and sales
• Makes sure that purchases and stocks are at an optimum level.
• Makes sure that margins and prices of products follow Grays and International recommendations.
  Merchandising & Store Excellence
• Makes sure that the Shopping Experience in store is performed according to Brands guidelines.

Operations

• Ensures that Shop Expenses are monitored.

Leadership and Coaching

• Coaches Store Supervisors to achieve objectives through training, recruitment, coaching and delegation. The coaching process should be followed up through a monthly ritual in order to track the evolution of its team
• Communicates priorities, sales goals and directions according to daily, monthly, quarterly and annual planning in order to ensure maximized store performances in all area of responsibility
• Leads and mentors Store Supervisors enabling them to achieve consistent level of knowledge/skills and to be stronger leaders throughout the organization
• Ensures Brand Trainings (product knowledge, operations, selling techniques) are learned, understood and role played; defines and updates every month the training needs for the area.
• Builds and implements on boarding and integration of new staff by organizing in class training sessions and adapts/develops training documents

Education and Experience Requirements

Personal Competences
 Be a brand ambassador: strong sensitivity to the Company’s values and products
 Dynamic, service-minded, organised and team-spirit oriented
 Exceptional people skills and capable of building strong teams
 Positive, professional, and energetic attitude
 Accountability, versatility and adaptability
 Excellent interpersonal skills
 Ability to organize and prioritize tasks
 Commercial temperament and a taste for challenge
 Be agile and demonstrate propensity to challenge the Status-Quo
 Receptive to changes and feed-back, and continuously improve his/her knowledge and skills.

• In collaboration with the BU Manager, defines the yearly strategic plan for the BU and assists in preparing the yearly budgets and forecasted sales and profitability.

*Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.*