Restaurant/Spa Reservation Coordinator

• •Answer all reservations telephone calls and e-mails related to the hotels’ restaurants and spa bookings, in a friendly & timely manner
• •Make the restaurants and spa reservations for the guests depending on their requirements and available options
• •Be able to provide correct and timely information to guests calling
• •Assist and advise guests who may be choosing from a variety of reservations options
• •Actively upselling and advising guests on any promotions or special events in the restaurants or spa
• •Correctly managing and communicating the restaurant and spa bookings to avoid any over booking or miss any booking
• •Correctly entering the reservations on the reservation system , clearly mentioning any preferences or special requirements of the guest
• •Be able to sort out any issues arising from the reservations
• •Answer any queries from the guests on the different restaurants of the group or spa
• •Provide support to guests who want to cancel or reschedule their reservations
• •Any other cognate duties as delegated.

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