Reservations Specialist

A reservation specialist manages bookings and reservations, providing information and support to customers. They handle inquiries, process reservations, and ensure a smooth booking experience, often working with systems like hotel or travel booking platforms.

Generous, passionate & engaged!

                         Start a fulfilling career with one of the world’s best performing small luxury brands

                                   Join Constance Head Office, Mauritius as Reservations Specialist

DUTIES AND RESPONSIBILITIES

• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
• Maintain a thorough understanding of all Constance Hotels, Resorts & Golf properties facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services & selling techniques
• Manage telephone and email inquiries in a prompt and professional & timely manner and in accordance with Constance Hotels, Resorts & Golf standards ensuring accuracy and attention to detail at all times
• Processing/Updating OTA Bookings in our Central Reservations’ System
• To ensure that all reservations are processed/updated following established procedures with full and clear information and that they are input accurately and promptly onto the Central Reservations’ system.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Liaise with Revenue & other departments as required
• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure guests loyalty towards Constance Hotels, Resorts & Golf
• Accommodate and document special requests in an accurate and efficient manner.
• Liaise with each property to ensure guest requests follow up
• Ensure bookings are guaranteed and no show charges/ cancellation charges are applied where appropriate