Reservation Clerk

Handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone

• Handling of reservations by telephone and fax in a professional manner.
• Handling of group and conference enquiries
• Take note of guest preference at reservation time and communicate to the respective department
• Updating reservations upon receiving additional information from ground handling companies
• Check the correct application of rates/Offers with Reservation Manager.
• Up selling hotel rooms and updating guest contacts
• Liaising with the Sales or PR Department for VIP clients
• Optimal communication with all other departments, in particular Front Desk & Accounting
• Record requests for individual & group reservations
• Be able to give correct information to guest and team members
• Prepare reports requested by the Reservations and Revenue Manager (competition set, yearly comparison etc.)
• To check arrival list one day before and to ensure all information are correct (offers, flights details etc.)
• Preparing VIP list each week for all departments.
• Perform any cognate duty assigned by the Reservations and Revenue Manager.