Relationship Officer (Technical Operations)

The Relationship Officer will be responsible for verifying insurance placements submitted by brokers and approving policy documentation to ensure contract certainty.

Job Summary

The Relationship Officer will be responsible for verifying insurance placements submitted by brokers and approving policy documentation to ensure contract certainty. This role involves reviewing technical details, ensuring compliance with company policies and industry standards, and maintaining accurate documentation to support operational efficiency. The Officer plays a critical role in ensuring that all contracts and policies are accurate, complete, and aligned with regulatory and organizational requirements.

Main Responsibilities

• Review and verify insurance placements submitted by brokers to ensure alignment with terms communicated by the client management team.
• Check accuracy and completeness of placement information, including terms, conditions, and coverage details.
• Ensure that placement submissions comply with regulatory requirements and contractual obligations.
• Communicate with brokers to clarify or rectify discrepancies in placement submissions. 
• Assess policy documentation to ensure it reflects contract certainty, including proper articulation of terms, conditions, exclusions, and endorsements.
• Approve finalized policy documents after verifying accuracy and compliance.
• Collaborate with underwriting and legal teams to address complex or ambiguous policy language.
• Ensure timely issuance of policy documents to clients and brokers.
• Provide technical expertise and guidance to brokers and internal teams regarding placement and policy documentation requirements.
• Identify and escalate compliance concerns or potential risks in policy documentation.
• Analyze trends and provide recommendations to improve technical operations processes.
• Assist in the development and refinement of workflows and procedures to enhance contract certainty and reduce errors.

Job Requirements

• Holder of a Bachelor’s (or equivalent) degree (or equivalent experience) in insurance, business, actuarial or related field. 
• CII qualifications will be an advantage.
• At least 3-year experience in (re)insurance, ideally in a client management and/or risk assessment role.
• Excellent attention to detail and accuracy in reviewing and approving documentation.
• Analytical and problem-solving skills to identify discrepancies and ensure compliance.
• Effective communication skills to liaise with brokers and internal teams professionally.
• Proficiency in insurance systems, document management tools, and Microsoft Office Suite. ▪ 
• Ability to work under pressure and manage multiple tasks within tight deadlines.

The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.