Receptionist | Workshop 17
- Pamplemousses
- Not disclosed
- Permanent
- Added 08/07/2025
- Closing 21/07/2025
- ENL Group
The Receptionist at Workshop17 is at the heart of our hospitality service, and the first point of contact for our members and guests, ensuring that everyone passing through the location has a warm, welcoming, authentic and efficient experience.
The Receptionist at Workshop17 is at the heart of our hospitality service, and the first point of contact for our members and guests, ensuring that everyone passing through the location has a warm, welcoming, authentic and efficient experience.
Key Responsibilities:
Hosting
- First point of contact for members and guests passing through the location.
- Welcoming/greeting and signing in members and informing members of
- guest arrival.
- Support to members and guests with meeting room bookings and resolving
- operational and administrative matters.
- Arrange parking and other facilities as per our clients’ requirements.
- Managing the front desk area and telephone.
- Accepting packages and sorting mail.
Space Management
- Ensure our location is always neat and tidy and according to standard
- procedures. Instruct the cleaning crew when required.
- Ensure meeting rooms are ready and set up in time for member bookings.
- Provide first line AV and IT support.
- Check the space for issues that need maintenance.
Troubleshooting and Communication
- Available on all internal communication channels. i.e. Zulip/ mail / telephone / Zammad for quick escalation of client and peer concerns regarding the space.
Administration
- Use Workshop17’s systems to make bookings for boardrooms and meeting
- rooms.
- Provide quotes for basic requests.
- Ensure all space use and member data are correct in our systems.
- Capture new leads on our CRM.
- Scheduling site visits for the Location Manager.
Member support
- On- and off-board members and clients as per standard procedures.
- Be the go-to person for questions from members and clients. Attend to
- requests where you can, and escalate to others where needed. Following up
- to ensure all matters are dealt with.
Inventory and Stationary
- Manage stock inventory and ensure that stationery is ordered every month.
- Manage the costs of these items.
Qualifications, Skills and Experiences:
- Relevant qualification (e.g. Customer Service, Reception/Front Desk, etc)
- 1-2 years experience within the coworking/hospitality/customer service
- industry
- Ability to handle multiple requests, work effectively in a fast-paced
- environment, and be responsive to member requests/service issues
- An upbeat, energetic, positive, mature and professional attitude
- The ability to multi-task in a fast-paced environment
- Attention to detail
- Ability to work well under pressure and with a diverse range of personalities
- Excellent communication skills
- Ability to navigate various online systems
- Ability to clearly communicate with a diverse range of stakeholders within and outside the organisation.
- Understanding and knowledge of industry trends and direction.
- Residing in the North would be an advantage
