ROOM MAID/VALETS

Changing bed linen and making beds Replacing used towels Sweeping and mopping floors

• JOB DESCRIPTION WILL BE EXPLAINED IN DETAILS ACCORDINDLY TO THE CANDIDATE LEVEL OF EXPERIENCE

• Enters and prepares the room for cleaning.

• Makes bed.

• Dusts the room and furniture.

• Replenishes guestroom and bath supplies.

• Cleans the bathroom.

• Cleans the closet.

• Vacuums and racks the carpet.

• Checks and secures the rooms.

• Replenish amenities according to the operational standards.

• Deliver and retrieve items on loan to guests e.g. iron and ironing boards

• Ensure security of guest rooms and privacy of guests

• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

• Cleans guest bathroom/bed room/floor corridor.

• Responsible for replenishment of guest complimentory water.

• Responsible for the cleanliness and maintance of his work area.

• Responsible for the Hotel property in the work area.

• Attends to guest calls, guest requests /guest complaints in the area assigned to him.

• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

• Responsible for following the standard operating procedures.

• Resonsible for achiving and exeeding the guest satisfaction score.