RESERVATIONS MANAGER

• Knowing the entire Reservation Procedure according Hotel system.
•  Responsible for Hotel and Local Reservations.
•  Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
•  Allocate daily tasks to Reservations staff.
•  Review reservations booked daily.
•  Review arrival report daily.
•  Responsible for the preparation of occupancy forecast.
•  Responsible for training staff.
•  Responsible for the implementation of policies and procedures.
•  Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.
•  Liaise with the Sales Department in regards to occupancy, Rates Reservation analysis
•  Identify Producing Accounts to ensure proper recognition by Reservation staff.
•  Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
•  Responsible for various Production reports and supplies to each department concerned.
•  Monitoring Telephone manners and general performance of reservations staff daily.
•  Ensure special handling of repeat guests and very VIP guests.
•  Observe and ensure that proper telephone manners are maintained at all times
•  Monitors and coordinates group reservations activity with the Sales Department
•  Follows up on tentative bookings and updates reservation status
•  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
•  Review room blocking for Long stay. Suites and special group requests.
•  Supervising Group reservations.
•  Maintain cordial relations with commercial clients.
•  Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
•  Responsible for work schedule
•  Responsible for maintaining a Neat and Orderly position at all times.
•  In general, perform any other duties that might requested by the Front Office Manager or Room Division Manager.

Minimum 3 years’ experience as Reservation supervisor or Asst. Manager of a reputed hotel. Graduation from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.