Quality and Training Assurance Coordinator

Tamassa Bel Ombre is looking for a dynamic and passionate Quality Assurance & Training Coordinator to assist in the daily operations.

Job Responsibilities:

• Keep abreast of the latest developments in Quality Assurance Management and disseminate these through reports and briefings.

• Assist the Quality Assurance & Training Manager in conducting research and benchmarking exercises with regards to best practices in the hospitality industry and reports to Senior Management.

• Set up information monitoring systems to evaluate the impact of various initiatives on quality guest satisfaction and financial results in collaboration with other HODs and submit reports to Management.

• Conduct orientation sessions and arrange on-the-job training for new hires.

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

• Conduct or arrange for ongoing training and personal development classes for Team Members.

• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

• Develop and organise training manuals, multimedia visual aids and other educational materials.

• Plan, develop and provide training and development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

• Analyse training needs to develop new training programs or modify and improve existing programs.

• Set up and coordinate various interdepartmental and Corporate committees and work-groups with regard to quality issues, such as HACCP, Environment, Hygiene, Safety, Energy Management, Waste Management and Quality Circles under the supervision of the Quality Assurance & Training Manager.

• Conduct frequent quality spot-checks within all Departments with regards to administrative procedures, hygiene, storage and par stocks, and service quality, so as to ensure that SOPs and quality compliance are adhered to.

Qualification:

• At least Higher School Certificate or equivalent qualifications.

• Degree in Food Science or Hospitality Management or equivalent qualifications.

• At least 1 year of proven working experience in Quality or Training preferably in the hospitality industry.

Other Requirements:

• Highest levels of integrity and confidentiality.

• Passionate about service.

• Ability to work efficiently, effectively and independently.

• Ability to multi-task and meet multiple deadlines.

• A keen eye for detail.

• Strong team player with the desire to learn new skills and result-oriented.

• Knowledge of Microsoft Office tools.

• Knowledge of hotel operations.

• Excellent written and communication skills in English and French.

• Willingness to work odd hours whenever required, weekends and Public Holidays.

• A clean certificate of character is a must.

The Management reserves the right to call only the best suitable candidates for interview or not to make any appointment further to this job advert