Quality Officer

The Quality Officer will ensure compliance with brand and quality management system standards, drive operational excellence and support franchisees.

ROLES AND RESPONSIBILITIES

• Perform audits and ensure achievement of quality and KPI targets
• Plan site visits, audits and on-the-job trainings (OTJs) and follow up on corrective action plans
• Manage customer complaints, reporting and quality system follow-ups
• Conduct technical activities (thermometer calibration, hygiene and microbiological assessments)
• Support audits and continuous improvement projects
• Train and coach franchisees through structured programmes
• Identify operational gaps and support franchisees with improvement strategies
• Monitor and analyse sales performance, including pricing and competitive trends
• Coordinate with operations on equipment, signage and franchise standard compliance
• Prepare and present reports, key findings and action plans for meetings
• Strong interest and pro-activeness in sustainability impact in operations
• Actively participate in continuous improvement initiatives aligned with organisational objectives

PROFILE

• Degree in Food Safety, Food Hygiene, Quality Management Systems or equivalent
• Minimum 3 years experience in the food industry or a similar role
• Strong analytical and problem-solving skills
• Proficient in IT tools such as MS Office (Excel, Word, Visio) and SPSS
• Good communication and reporting abilities
• Knowledge of ISO 9001, ISO 14001 and ISO 22000 is an advantage
• Ability to train, coach and influence franchisees
• Self-motivated, organised, adaptable and a strong team player with good communication skills
• Promoter of animal welfare