Quality Assurance Administrative Assistant - Trou aux Biches Beachcomber

Responsible for the monitoring of guest feedback performance and the maintenance of quality standards in all aspects of operations. Work in close collaboration with Group Operational Excellence / Risk & Compliance team.

Main responsibilities:

• Responsible for the monitoring of guest feedback performance and the maintenance of quality standards in all aspects of operations
• Obtains instructions from the Quality Assurance Manager with regards to areas of service which may require attention and how to provide support.
• Monitor guest feedback – Online reviews and Customer Satisfaction Survey.
• Produces periodic reports, communicates on the feedback and status of performance.
• Provides support in the follow up of Health Safety and Food Safety standards issues.
• Follows up on audits and action plans
• Ensures the cleanliness of the workplace and its surroundings by conducting regular inspections and maintains proper hygienic norms.