Project Admin

A Project Administrator in the HVAC and Contracting sector provides crucial administrative and organizational support to clients and the installation team, ensuring smooth project execution by managing documentation, scheduling, communication, and resource tracking.

Key Responsibilities:

• Process and track customer orders, ensuring accuracy and timely delivery.
• Assist the sales team with preparing quotes, proposals, and presentations for clients.
• Serve as a primary point of contact for clients, handling inquiries, providing product information, and addressing issues, after-sales inquiries, addressing client concerns, providing updates, and coordinating with the technical team for issue resolution.
• Maintain and update sales records, contracts, service requests, work orders, and client information in the CRM system.
• Liaise with the logistics, finance, and service teams to ensure seamless order fulfilment and after sales support.
• Generate and analyse sales reports, monitor sales performance, and provide insights to the sales team.
• Assist in tracking inventory levels and coordinating with the procurement team for stock replenishment.
• Manage and schedule after-sales service requests, including maintenance, repairs, and follow-up visits, ensuring timely response to client needs.
• Administer warranty processes, ensuring that all client claims are handled efficiently and in accordance with company policies.
• Generate regular reports on after-sales activities, customer satisfaction, and service team performance, providing insights for continuous improvement.
• Assist in managing spare parts inventory
• Monitor the quality of after-sales services provided, gathering feedback from clients to ensure high standards are maintained and improvements are implemented where necessary.
• Provide administrative support to the after-sales team, assisting with scheduling, documentation, and communication as needed.

Qualifications

• Experience in project coordination and administration
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Proficiency in project management software
• Previous experience in the construction industry is a plus