Product Leader (2520-PLD)

Our client, a longest standing and leading financial institution in Mauritius, is seeking to recruit a Product Leader who will provide technical expertise on Global Trade Solutions offering to the relationship resources.

Responsibilities:

• Maintain strong working relationship with all stakeholders to provide excellent quality service to our customers.
• Handle promptly queries to provide high standard of service to stakeholders.
• Plan and organize the work sessions to achieve respective goals while maintaining proper minutes of meetings.
• Support & assist the sales, coverage team & Senior Product Leader as and when required in terms of presentation, client visits & assessment.
• Work on agile basis on GTS key initiatives and ensure execution of GTS strategies.
• Review business case for appeal to respective committees or forum & ensure that all elements have been taken onboard to sustain our requests.
• Identify and provide adequate training and coaching on TF technicalities to team to foster a high-performance culture.
• Record, analyse and report to BU Management on activities, trends, results, and recommendations relating to the sector of activity for continuous improvement.
• Ensure a timely execution of the respective strategies and initiatives.
• Comply with all relevant laws, codes, rules, regulations, procedures, and standards of best working practice to minimize financial loss and protect the good name and reputation of the Group.
• Regularly assess client's operations and debtor's management process to ensure eligibility to GTS offerings.
• Review analysis of claims to ensure all aspects have been considered and are in alignment with terms and conditions prior discussion with Senior Product Leader.
• Contribute to the achievement of the GTS' sales target to grow the operating margin.
• Capitalize on analytics provided to explore business opportunities, take informed decisions, and recommend targeted solutions to enhance customer service and for business growth.
• Provide input to the Senior Product Leader in respect of the performance of the section with respect to the forecast budget and take appropriate actions if required.
• Identify and develop new opportunities to cross sell of the company products and services to existing and new clients.
• Continuously promote and consolidate a positive working atmosphere to enhance employees' motivation, commitment for sustained high productivity.
• Adhere & comply with the Training plan earmark to the GTS team.
• Keep abreast of latest development and up to date with international best practice in a view to be innovative.
• Personally live and display the company brand and values in all daily activities to uphold and further strengthen the company brand internally and externally.

Profile:

• BSc in Financial Services (with major in International Trade) or equivalent professional qualifications in International Trade Finance.
• Minimum of 5 years' experience in Financial Services with at least 3 years in International Trade Operational role.
• Experience at supervisory level would be an advantage.
• Sound Knowledge IT: Core Banking System, Ms Office.
• Understanding of the credit insurance market and contracts.
• Knowledge of trade products and techniques.
• Knowledge of Trade related ICC rules and regulations.