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Outlet Manager

  • Black River
  • See description
  • Permanent
  • Added 17/07/2025 
  • Closing 16/08/2025
  • Sarah Maloupe
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At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants Computer literale including hotel management system such as Opera, Micros, Win HMS… Fluent in English and French both written and spoken, a third language preferred

 

Take part in training and implement accordingly
Conduct and ensure that employees receive adequate and satisfactory on-the-job training
Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
Assist in the building of an efficient team by taking interest in their welfare, safety and development
Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures
Ensure a good working relationship with Housekeeping and other departments as required
Ensure proper grooming of team members as per standard
Coordinate & supervise activities to ensure optimum care and assistance to guests
Establish and maintain effective employee relations
Ensure high level of quality services are delivered to guests at all times
Handling and monitoring of guests complaints and the relevant follow up action required
Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
Ensure the set up and ambiance of the outlet are as per standards
Participate in service of food and beverage items as and when required
Able to bring new ideas and innovation ( special nights, dinners)
Participate in Eco Standard/Sustainable Responsibility set by the hotel
Assist his superior in ensuring a proper manning during the shift
Assist his superior in managing the budget efficiently and effectively
Monitor leaves in respective outlet
Control of expenses (breakages, linen, materials, etc.)
Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
Conduct monthly inventory on materials used in the outlet / villas
Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained
Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor
Ensure that all transactions regarding guests checks are dealt with
Ensure energy saving (electricity, gas, water)
Ensure respective TMs are operating as per Quality Management System
Ensure respective TMs are operating as per S&H regulations and policies
Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting
Ensure the quality of products and services delivered to guests
Ensure that all matters concerning TM are communicated to the F&B manager / HR manager
Supervise orders to rooms and liaise with the kitchen to keep up established standards
Organise breakfast / lunch / dinner operation
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

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Veranda Tamarin Hotel

Veranda Tamarin Hotel

 

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  • Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius

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