Order Taker

To create the department image by greeting with a smile and pleasant voice.

Job Summary:

The order is fully knowledgeable about all outlets opening and closing time, and thorough knowledge about the food & wine to provide an excellent service to our guest all the time and processing the bills promptly and to achieve of customer satisfaction and loyalty goals.

 Key Duties and Responsibilities:

• Create an environment for the guests designed to stimulate all senses through personal service, amenities and experiences.
• Follow up with guests with additional services that enhance the guest experience
• Handle guest request personally and/or refer as appropriate
• Demonstrate the department values when providing service and teamwork.
• Create luxury for all the senses by greeting while taking order by phone.
• Welcome the guests and make them feel at home
• Take all room service order in a profession manners and courteously.
• Help waiters to set for service when IRD is heavy
• Monitor service load throughout shift.
• Help servers provide service during busy times.
• Monitor hall sweeps to insure proper cleanliness.
• Handle customer inquiries and complaints.
• Maintain that all SOP’S applied to room service are followed.
• Process customer bills promptly and accurately
• Ring up bills accurately.
• Process room charges immediately
• Must handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.

 About You :

• Must have completed smart serve beverage & food service training
• Previous serving experience an asset
• Ability to work in a fast paced environment
• Excellent customer service skills
• Minimum school certificate
• Third language if possible
• Food Handler's Certificate
• Good communication skills