Operations Manager (Ascencia)

Handle the maintenance and operations department of the mall

Join us as Operations Manager, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!
 
Reporting to the Centre Manager, the Operations Manager`s main responsibilities will be to oversee the Operational and Maintenance functions of the mall. 

Main Responsibilities:

• Handle the day-to-day operations in the mall ensuring operations are kept up to the highest quality standards to meet all tenant and customer requirements.

• Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service.

• Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the mall.

• Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.

• Manage tenant coordination and shop operational compliance (i.e. shop appearance, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required.

• Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.

• Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas.

• Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Handle ah-hoc projects in a timely and orderly manner. 

Qualifications, Skills, and Experience

• Degree in engineering field or Property Management, or any other equivalent qualifications in the related field.
• At least 5years of working experience in similar position and proven track record at management level, in the property industry.
• Experience in a hotel environment and supplementary studies / training in management will be an advantage.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook. Knowledge of AutoCAD will be an advantage.
• Electrical and / or plumbing troubleshooting
• Good leadership and management skills coupled with business communications skills and problem-solving skills.
• Any equivalent combination of education and experience.
• A valid driving license would be an advantage.

Roster system 

1. Late Duty (Once per week maximum)

The employee needs to perform a late duty (starts work at 12h30 and finishes at 20h30), during weekdays (Monday to Thursday).

1. Weekend Duty (Once per month maximum)

The employee needs to be on duty for any two shifts during the weekend he/she is on duty:

• Friday late shift (14h00 to 22h00)
• Saturday early shift (08h30 to 14h00)
• Saturday late shift (14h00 to 22h00)
• Sunday shift (08h30 to 15h00)