Operations Manager (2346-OMGR)

Our client, a leader in the building contractor and construction sector is seeking to recruit an Operations Manager who will report to the COO.

The ideal candidate will be a highly customer-centric leader capable of articulating and implementing a compelling vision for an elevated customer experience in the B2C sphere.

Responsibilities:

• Conduct market research to analyze clients needs in the ‘domestic construction’ market segment.
• Identify potential market segments and devise strategies to grow revenue and profitability.
• Manage site teams profitably and ensure that projects are completed safely within budgets and time allowed.
• Prepare and submit business plan and annual budgets to Management.
• Recruit and select teams at operative & supervisory level for projects execution.
• Devise incentive schemes with the Human Capital department to encourage staff retention.
• Define and track key performance indicators (KPIs) to measure performance of teams.
• Train operatives to increase efficiency and ensure cross-functional training.
• Devise a system to measure customer satisfaction and receive feedback.
• Set up an online platform to manage customers enquires and requests for quotations.
• Evaluate the feasibility and potential risks assessment of projects.
• Promote a culture of entrepreneurship and encourage employees to generate and pursue innovative ideas.

Profile:

• Master's degree in management or a related field.
• At least 10 years of experience in managing a startup.
• Experience in the construction sector would be an advantage.
• Customer centric with exceptional project management and leadership skills.
• Excellent communication, negotiation, and presentation abilities.
• Strong networking and relationship-building skills.
• At ease with digital channels and customer experience.