Operations Manager

We are seeking to recruit Operations Manager who has exposure in Payment Intermediary Industry including knowledge of AML framework in Mauritius.

Job Title: Operations Manager

Reports to: Managing Director

Job Summary:

• Oversee the day-to-day operations of the company, ensuring efficient and effective delivery of services.
• Manage and optimize operational processes, including transaction processing, customer support, and reporting.
• Collaborate with cross-functional teams to identify and implement process improvements.

Key Responsibilities:

• Manage operational teams, including customer support, transaction processing, and reporting.
• Collaborate effectively with the finance team for efficient merchants’ transaction  reconciliation and settlements
• Develop and implement operational processes and procedures to ensure efficiency and compliance.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Ensuring the Company complies with all regulatory requirements in Mauritius
• Ensuring healthy collaboration with other partners and 3^rd parties like the banks and merchants.
• Collaborate with other departments to ensure seamless delivery of services.
• Identify and mitigate operational risks, ensuring compliance with regulatory requirements.
• Must have led or being a part of the team that implemented one or both of the ISO27001 and PCI-DSS standards

Requirements:

• 5+ years of experience in operations management, preferably in the financial services or payment industry.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Understanding how payment system works end-to-end is a plus
• Working knowledge of CRM and other IT tools/software.