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Operations Manager

  • Mauritius
  • Not disclosed
  • Permanent
  • Added 09/07/2025 
  • Closing 08/08/2025
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We are seeking to recruit Operations Manager who has exposure in Payment Intermediary Industry including knowledge of AML framework in Mauritius.

 

Job Title: Operations Manager

Reports to: Managing Director

Job Summary:

  • Oversee the day-to-day operations of the company, ensuring efficient and effective delivery of services.
  • Manage and optimize operational processes, including transaction processing, customer support, and reporting.
  • Collaborate with cross-functional teams to identify and implement process improvements.

Key Responsibilities:

  • Manage operational teams, including customer support, transaction processing, and reporting.
  • Collaborate effectively with the finance team for efficient merchants’ transaction  reconciliation and settlements
  • Develop and implement operational processes and procedures to ensure efficiency and compliance.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Ensuring the Company complies with all regulatory requirements in Mauritius
  • Ensuring healthy collaboration with other partners and 3rd parties like the banks and merchants.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Identify and mitigate operational risks, ensuring compliance with regulatory requirements.
  • Must have led or being a part of the team that implemented one or both of the ISO27001 and PCI-DSS standards

 

Requirements:

  • 5+ years of experience in operations management, preferably in the financial services or payment industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Understanding how payment system works end-to-end is a plus
  • Working knowledge of CRM and other IT tools/software.

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