Operations Executive

Operations Executive

 

Job Title: Operations Executive

Location: Mauritius
Reports To: Operations Manager (Christopher Bazerque)
Department: Port Agency

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Main Purpose of the Role

The Operations Executive is responsible for delivering professional port agency services that exceed the expectations of principals and shipmasters. This includes efficient planning, execution, and communication of port calls, ensuring compliance with local regulations, port rules, and Inchcape Shipping Services (ISS) procedures. The role involves coordinating with authorities, vendors, and vessel representatives to ensure smooth and speedy vessel turnaround.

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Key Responsibilities

• Port Call Planning & Execution: Plan and execute vessel port calls efficiently and cost-effectively. Monitor progress and keep stakeholders informed.

• Effective Communication: Maintain clear and timely communication with principals and stakeholders before, during, and after port calls.

• Regulatory Compliance: Make accurate and timely statutory declarations to relevant government agencies.

• On-Site Coordination: Attend ships or port facilities as needed to manage and supervise services and deliveries.

• Expert Advice: Stay informed on local port regulations and company procedures.

• HSSE Compliance: Ensure all services comply with Health, Safety, Security, Environment (HSSE) standards and local regulations.

• Training: Complete all assigned training on time.

• System Use: Fully utilize ISS systems (e.g., Optic LPA) and other external platforms (Port Authority, MACCS, billing software).

• Crew Change Management: Coordinate crew changes, immigration, hotel bookings, visas, and transport.

• Vessel Requirements: Handle boarding, husbandry needs, medicals, shore passes, and permits.

• Stakeholder Relations: Maintain good working relationships with customs, immigration, vendors, port authorities, and principals.

• Operational Support: Work closely with the Marine Department and operations team to ensure documentation and procedures are followed.

• Reporting: Follow all reporting procedures and keep the Operations Manager updated on activities.

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Key Deliverables

• Timely vessel attendance

• Positive customer feedback

• Effective planning and execution of vessel calls

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Competency Requirements

• Core:

  • Teamwork

  • Maritime Operations Knowledge

  • Flexibility

• Management: Not applicable

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Qualifications and Skills

Essential:

• At least 1 year of experience in a similar role or the ship agency industry

• Knowledge of maritime operations

• Basic computer proficiency (MS Office, Outlook)

• Professional, reliable, and detail-oriented

• Adaptable and proactive in a dynamic work environment

Desirable:

• Knowledge of local laws and regulations

• Experience with port and immigration documentation

Education:

• Minimum: O-Level

• Maximum: A-Level

• Preferred: Diploma in Marine Studies, Certified Computer Literacy

Other Requirements:

• Essential: Valid driving license

• Desirable: Non-smoker

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Risk & Compliance Statement

Employees must read, understand, and follow all HSSE, compliance, and ethics policies on the ISS intranet (Athena). Any breaches or failures to complete mandatory training may result in disciplinary action.