Officer Within The Customer Services Department

ABOUT TNT BUSINESS SOLUTIONS TNT Business Solutions, present for the past 26 years in Mauritius, winner of the Business Excellence Awards 2012, ICT Organization Excellence Awards 2013, and Outsourcing Company of the Year 2013, is expanding and expecting to grow its workforce from 600 to 1000. ...

ABOUT TNT BUSINESS SOLUTIONS
TNT Business Solutions, present for the past 26 years in Mauritius, winner of the Business Excellence Awards 2012, ICT Organization Excellence Awards 2013, and Outsourcing Company of the Year 2013, is expanding and expecting to grow its workforce from 600 to 1000.

Are you looking for Stability? Innovation? Opportunities to grow? Pleasant working environment & interesting remuneration within a multinational & expanding company?

Then TNT is made for you !!!! We are looking for motivated candidates to join us!
JOB SUMMARY
Job Purpose:
• Good understanding of customer requests and ability to provide customers with proper & accurate response.
• Key / Process data according to customer specifications and as per Job Instruction Manuals.

Responsibilities:
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.
• Attend to information requests from customers and track the status of consignments on the system.
• Handle operational queries with a sense of urgency and deliver an accurate final job.
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.
• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
• Take steps to improve performance based on coaching.
• Provide information on products and services via email.
• Record customer data and feedback.

Skills:
• Good communication skills both English & French
• Good email and phone etiquette
• Active listening skills
• Detail-oriented and analytical
• Quick thinker
• Positive ‘can-do’ approach
• Computer literate (Microsoft excel, Word)
• Flexibility in terms of working hours
• Good time management

Experience & Educational Background:
• Minimum SC with credit in English and French + 1 year work experience, or HSC with GP and French.
• Proven customer service acumen will be an advantage.
YOU WILL
Enjoy a collaborative and friendly work environment with a shared purpose where your hard work will be noticed and appreciated.

- Get an attractive remuneration package.
- Have an opportunity to work within a team always striving to deliver outstanding results
- Get the chance to climb the ladder