Officer – Private Banking

The Officer - Private Banking has overall responsibility to develop customer base and increase assigned portfolio size of high-net-worth customers with products and services of the highest standard while building and maintaining successful customer relations.

The Officer - Private Banking will have the overall responsibility to develop customer base and increase assigned portfolio size of high-net-worth customers with products and services of the highest standard while building and maintaining successful customer relations.

KEY RESPONSIBILITIES:

• Manage a portfolio of high-net-worth clients with a view to developing mutually beneficial business opportunities and manage relationships with these clients.  
• Target prospects to drive Business Development and sales.
• Approach, negotiate terms and contract with high-net-worth prospects.
• Develop appropriate operational relationships with customers across functions and ensure customer satisfaction through ongoing relationship development.
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies.
• Create networks with key decision makers internally and externally.
• Meet set financial targets.
• Determine products that are most effective in meeting customers’ needs.
• Develop internal relationships that enable the deployment of appropriate products which will drive revenue from existing and new customers.
• Provide direction to Product & Marketing for the introduction of new products and services to target new market opportunities.
• Coach and motivate junior team members to ensure Employee Engagement Level.
• Prepare and assist Relationship Mangers for preparation of credit proposals or reviews and submit recommendations to the appropriate approval committee.
• Submit weekly sales performance reports and call reports
• Self-development and continuing personal developments.

PREREQUISITES:

• HSC + 5 years’ experience as a Branch Manager in a Banking environment (including Private Banking experience) a Degree in Banking + years’ 2-3 years’ experience as a Relationship Manager in a Banking environment (including private Banking experience) will be an advantage.
• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service.
• Sufficient knowledge of modern management techniques and best practices.
• Active listener, giving your full attention at all times.
• Result and Target Driven-Ability to meet sales target and production goals.
• Familiarity with industry’s rules and regulations- Well versed with banking Guidelines.

SKILLS:

• Team Management.
• Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.
• Numerical reasoning ability.
• Planning, time management skills and presentation skills.