OTC Analyst (Credit Control Analyst)

The OTC (Order-to-Cash) Analyst is responsible for executing and overseeing the end-to-end Order-to-Cash (OTC) cycle within the Global Business Services (GBS) framework. This includes order management, billing, credit control, collections, cash application, reconciliations, and dispute resolution. The role ensures compliance with internal policies, SOX/internal controls, and statutory requirements while maintaining strong customer relationships and supporting business cash flow.

The OTC Analyst also contributes to audits, reporting, and continuous improvement initiatives, and works closely with Sales, Finance, Legal, and Customer Service teams to resolve escalations and deliver high-quality service.

Order Management & Billing

• Process and validate customer sales orders and generate invoices in compliance with terms, tax regulations, and company policies.
• Provide invoicing support to Sales Teams, Regions, depots, and respond to audit queries.
• Investigate and resolve billing disputes in coordination with stakeholders.
• Ensure accuracy of depot billing and insurance-related billing transactions.

Cash Application & Collections

• Apply incoming payments (B2B & B2C) accurately to customer accounts, including adjustments and reversals of incorrect postings.
• Monitor unapplied/unidentified cash, prepare AR and unapplied cash reports, and circulate weekly actual cash and collection reports to stakeholders.
• Follow up on overdue invoices, balance confirmations, and pending insurance claims.
• Review customer accounts for ageing of unpaid balances and determine appropriate payment plans or schedules.
• Prepare and dispatch letters and legal notices in line with company policies.
• Support closure activities including security deposit or credit balance refunds.

Reconciliations & Reporting

• Perform weekly reconciliations of outstanding receivables, providing regular status updates to stakeholders.
• Ensure reconciliation of complex customer accounts, investigating and resolving discrepancies relating to non-payment or disputes.
• Prepare and deliver month-end AR reports, unapplied cash reports, and collection performance reports.
• Support AR subledger closure as part of month-end and quarter-end duties.
• Provide reporting and insights to Finance and Management to support cash flow forecasting and channel finance monitoring.

Controls, Compliance & Audit

• Maintain adherence to internal controls, SOX, and company policies across OTC processes.
• Ensure audit readiness by preparing documentation and responding to internal/external audit requests.
• Independently manage quality control checks on AR postings, collections, and reversals.
• Support dispute resolution and compliance with legal and insurance requirements.

Continuous Improvement & Collaboration