Night Auditor

Join St. Regis Le Morne Resort Mauritius, where world-class hospitality, professional growth, and stunning natural beauty converge

Key Responsabilities 

Safety and Security

• Immediately report any work-related accidents or injuries to a supervisor.

• Adhere to all company and departmental safety and emergency procedures to maintain a safe and secure environment.

• Remain vigilant to any suspicious individuals or activities on the premises and report accordingly.

• Identify and report unsafe working conditions or practices to appropriate personnel.

Policies and Procedures

• Protect the confidentiality and privacy of guests, coworkers, and company information.

• Follow all company guidelines, including uniform, grooming, and equipment usage standards.

• Complete additional duties as assigned by supervisors.

Guest Relations

• Greet and acknowledge guests warmly, using names when possible.

• Respond promptly and professionally to guest needs, concerns, or complaints using brand-specific service recovery techniques.

• Anticipate guest preferences and personalize service where possible.

• Provide assistance to guests with disabilities in accordance with company guidelines.

• Offer local area knowledge and property information to enhance the guest experience.

Communication

• Use clear, professional, and courteous communication with guests and team members.

• Answer phones following proper etiquette and protocol.

• Communicate work matters discreetly and professionally in appropriate settings.

Teamwork and Collaboration

• Foster a respectful, inclusive, and team-oriented work environment.

• Assist and support coworkers to ensure effective and timely service delivery.

• Handle sensitive situations with professionalism and discretion.

Operational Tasks

• Perform check-in and check-out procedures efficiently, including verifying guest identity, processing payments, assigning rooms, and issuing keys.

• Maintain accurate guest records, billing, and room status in property management systems (e.g., OPERA, FOSSE).

• Coordinate room readiness and guest needs with Housekeeping and other departments.

• Process guest requests, transportation arrangements, and follow up to ensure satisfaction.

• Run daily reports, handle recordkeeping, and monitor financial transactions.

Cash Handling

• Manage a cash drawer, process various forms of payment, and reconcile cash/receipts at the end of shifts according to accounting procedures.

Security and Incident Reporting

• Notify appropriate departments regarding thefts, safety issues, or other incidents involving guests or property assets.

Preferred Qualifications

• Related Work Experience -  Atleast 2 years work experience is required 

• Supervisory Experience - No supervisory experience is required