(MAU) Tax Customer Support Specialist I - Night shift

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location - Ebene 

 About the opportunity 

The Tax Customer Support Specialist I, as a skilled specialist, will process clients' periodic, quarterly and annual information. In this role you would be key in helping our clients file their taxes accurately and timely. You will assist our clients with questions they may have on their taxes and process requests they submit. This role is perfect for a team player who is detailed oriented, client focused, and payroll and tax minded.

 What you’ll get to do

• Deliver high-quality client service on moderate to complex payroll tax issues, ensuring timely and accurate processing of data and requests.
• Communicate with clients primarily through Salesforce and host client meetings to address concerns and provide updates.
• Analyze and resolve client issues by coordinating with internal teams, payroll partners, and third-party vendors.
• Stay updated on system enhancements, jurisdictional changes, and tax filing procedures to ensure accurate guidance.
• Take full ownership of client issues and work toward building long-term satisfaction, loyalty, and retention.

Skills and experience we value

• Possess advanced customer service, organizational, and collaboration skills across teams and levels.
• Demonstrate strong oral and written communication abilities.
• Apply analytical thinking and practical problem-solving to address complex issues.
• Proficient in PC tools including Microsoft Office and data entry systems.
• Capable of managing tasks independently while maintaining attention to detail and accuracy.
• Experience providing over-the-phone customer service
• Experience in payroll (considered an asset)
• Training in basic accounting
• Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals courses
• Ability to work flexible hours, including night shifts and weekday day-offs
• Willingness to work during public holidays
• Comfortable working in a fast-paced environment
• Active, engaged, and effective team player
• Working Hours - Night Shift Role : 4/5pm - 1/2 AM

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud