L2 Technical Expert

Orange Business Services is on hunt for a L2 Technical Expert in the Security Department.

The Mission

Responsible for the overall technical integrity of the IoT Ops Center team through expert knowledge of processes, offers, tools used

- Provide technical guidance to clients for tickets/change requests under escalation

- Provide required technical coaching to team members through regular quality reviews with IoT L2 Technician team and Team Leader to identify coaching/ competency enhancement needs and put in place improvement plans to ensure skills levels match both current and future operational needs.

- Act as technical point of contact during projects/clients handover reviews to ensure required tests are carried out to assist Line Manager for handover readiness evaluation

- Co-ordinate with Team Leader/Line Manager to ensure quality of support and deliverables to customers on the day-to-day technical/operational activities in view of improving and re-enforcing efficiency of the IoT Ops Center and improving overall quality of service.

- Act as main point of contact for technical escalation and incident resolution during crisis tickets.

- Assess availability of necessary technical documentation on support activity and work with team members to ensure set up/maintenance of required knowledge base for IoT activity.

Qualificationa and experiences

Bilingual – English & French written and spoken

IT Proficient: Cisco CCNA, CCNP and/or Juniper JNCIA                    

• Information Technology
• Process and Standards and ITIL
• Incident and Change Management handling process
• Confirmed Networking knowledge
• Customer relationship management
• Good knowledge on mobile networks 2G/3G/4G and relative Equipements
• Good knowledge on eUICC, DCP, IoT/M2M architecture, service and API development
• Knowledge of Scripting and Programming Languages (java, http, PHP, Database, perl)
• Data network equipment and architectures (DSL, Fibre, MAN Ethernet, Frame Relay.)
• Good Knowledge of Lan technologies and Routing Protocols (Ethernet, IP, QOS, VoIP/ToIP, Wifi, RIP, EIGRP,OSPF,.)
• Experience in Office reporting tools (Excel Macro)
• At least 2 year of experience in related field

Minimum : Degree/Bac+2/+3 in Networking or Communication or Information Technology or any       related Engineering field