Junior Application Support Level 1

To collaborate with end users and Support Level 2 colleagues to identify and solve issues in the EcoVadis internally developed web applications.

Job Description

• Collaborate with end users and Support Level 2 colleagues to identify and solve issues in the EcoVadis internally developed web applications.

• Provide immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications.

• Gather all the possible end user information to correctly understand the reported issue and convey that information to support the next Level.

• Understand the nature of the reports, identify the correct assistance to be delivered and differentiate potential change requests from bug declarations.  

• Provide high quality support services to all users across the business, either by writing or by engaging into phone conversations. .

• Provide complete follow up of the reported cases, to have end users well documented about the status and the potential actions to be taken.  

• Diagnose technical issues.

• Ensure the smooth running of the ticketing system.

Qualifications

• Diploma, Master or Engineering in computer science or other relevant degree.

• 0-2 years working experience in an web application support environment.

• Excellent written and verbal communication skills

• Previous experience in a helpdesk environment.

• Ability to manage SLA’s.

• Experience with support of Web-based business applications.

• Good knowledge of web environment.

• Excellent organization skills, ability to systematize and prioritize.

• Customer service experience and problem solving skills.

• Patience and understanding.

• Investigation & diagnostic skills.

• Fluency in English and French required.

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Terms:

Beginning: ASAP

Location: Mauritius

For more information about EcoVadis please visit our site:www.ecovadis.com