Join Our Membership Team
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 28/01/2026
- Closing 27/02/2026
- Farchid Ebrahim
The role is responsible for end-to-end membership administration, including processing new and existing policies, contributions, renewals, and member records.
Operations Officer, Membership Cluster - Qualifications & Experience:
- SC/HSC/Diploma
- Certificate in Finance/ Management/
- Law/ CII will be an advantage
- Good knowledge of Microsoft Office, specifically Excel tool
- 1 to 3 years' experience in the Insurance sector will be an advantage
- Curious, Eager to learn, Team Player
Responsibilities:
- Processing of new policies along with changes to be brought to existing ones
- Evaluating the risk associated with the application forms received by both data capturing information on a dedicated platform and querying-up same with members
- To prepare, send and process renewals of policies
- Attending queries and handling complaints from both internal and external parties
- Any other cognate duties
Processing Officer, Membership Cluster - Qualifications & Experience:
- HSC
- Minimum 6 months of experience in Operational Administration within the health or insurance industry.
- Customer-focused with strong communication skills.
- Proficiency in MS Office (intermediate level).
- Strong data capturing, numerical, and problem-solving skills.
- Commitment to continuous learning and development.
Responsibilities:
- Member administration - Load new members and prepare all relevant documentation such as welcome packs and underwriting letters. Process any changes to membership such as additions or change in plans.
- Contribution administration - Process and allocate contributions received against member records. Follow up on outstanding contributions. Reconcile contributions with statement of account.
- Renewal administration - Ensure renewals are processed timely and follow up on outstanding renewals.
- Query resolution - Attend to member and CRM queries and requests timely.
Service Specialist, Membership Cluster - Qualifications & Experience:
- SC/HSC
- 1.5 years call centre, membership and assessing experience, preferably in the Health Insurance industry
- Computer Technology Skills
- Task management skills
- Communication Skills, Business Writing Skills, Knowledge and application of clinical risk assessment would be an advantage, Customer Focus, Problem solving and decision-making skills
- Follow procedures and cooperate with peers and leaders for best possible service delivery
- Handle telephone and email/web queries within standards and service level agreements
- Professionally handle clients’ claim queries
- Professionally handle all client communications
- Assist in other job functions within the department when the need arises
- Meet delivery objectives through working with other team members within and linked to the department / project
- Resolve operational problems and escalate unresolved issues to higher levels
- Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
- Servicing key stakeholders in the moment across all servicing channels as required until the request has been resolved. Managing complex service requests to resolution.
- Performing root cause analysis to resolve the escalation and/or complaint providing corrective and preventative actions and improvements.
Medscheme International Limited
- Level No 1, Tower A One Exchange Square, Wall Street, Ebene 72201, Mauritius