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Italian Speaking Hotel Representative

We are looking for a dynamic, motivated and self-committed candidate to form part of our team.

Main Responsibilities

Knowledge of company history, products, and services.
Master Tour operator specificities, client profile and market trends.
Ensures that all clients receive their arrival and departure messages as per procedures.
Assist clients at the airport as and when required.
Plan and organize meetings with clients
Assists clients for all required modifications and requests during their stay.
Ensure follow-up of clients' complaints.
Ensures sales of services, Tours & Excursions, Car rental as per the company’s procedures and targets
Ensures the receipt of payment for services provided.
Makes reservation with Tours according to procedures.
Participates in the development of strategies to increase sales
Analyzes the needs of the clients and propose the appropriate assistance, service, or product of the company.
Follows all accounting procedures, that is collect cash payments and generate invoices upon sales
Writing of weekly, monthly and specific reports.
Attends monthly office meetings.
Performs any other duties in relation to the job requested by management.

Specific Requirements

HSC holder
Certificate in sales or equivalent
At least two years experience in the tourism sector
Fluent in Italian is compulsory - (Both written and spoken)
Fluent in French and Englis
Customer Relations Skills
Planning and Selling Skills
Problem Solving Skills
Broad Knowledge of airlines services
Good Knowledge of local geography
Adaptability and flexibility to last minute change
Willing to work odd hours (shift system) and during Weekends and Public Holidays

MAUTOURCO LTD