International Operations Specialist-French Speaking

Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing accurate resolution to situations presented.

As an International SOS team member, you are not only someone who works for us... you are one of the people who contribute to our success.

We are in the business of saving and protecting lives, when involved in medical or security situations. 

International SOS is a pioneer and leader in International Health & Security Risk Management. We have 13,000 security, medical, logistics and digital experts standing by to provide support and assistance from over 1,000 locations in 90 countries.

We have an exciting opportunity for you to join a unique and growing multinational company. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

With over 5,400 medical professionals, 26 assistance centres, 200 strong dedicated full time security team, 43 clinics and 104,400 accredited providers, we deliver invaluable local knowledge and expertise on a global scale.

Key responsibilities

• Provide operations and logistics expertise in the understanding  and fulfilment of requests for assistance from our clients and subscribers, in collaboration with internal and external stakeholders.
• Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.
• Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.
• Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.
• Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures
• Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
• Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.
• Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment.
• Effectively manage and communicate workload and movements to the line manager.
• Forward relevant information to assist with the development of the network of service providers.

Required Skills and Knowledge

• Operations, customer service and logistics skills.
• Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately.
• Resilience and ability to work well under pressure.
• Attention to detail.
• Situational awareness skills, ability to perceive, understand and effectively respom to situation.
• Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.
• Teamworking skills.
• IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook , Word and Excel.

We offer:

• Good salary package
• Fully sponsored medical coverage
• Private pension plan
• Inspiring working environment with lots of career growth opportunities.
• Training and development required to succeed.
• Opportunity to team up with great professionals to deliver.

Interested to join our team in Mauritius - We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.

To discover how you could make a difference, every day, visit: internationalsos.com/careers